FAQ
Shipping
Delivery Destinations
- Enocoustic Home delivers local and worldwide.
- Enocoustic Home delivers to any street address in Singapore - extra surcharge for Sentosa Island.
- We do not deliver to Islands such as Pulau Ubin, Pulau Tekong, Jurong Island etc.
- We deliver through our in-house delivery team or external logistic partners.
For Local Delivery
- All our panels are custom cut to order, thus delivery will take approximately 7 to 14 working days.
- Our standard delivery timing is Monday - Friday, between 11am - 6pm. We also provide Saturday Delivery, between 10am - 12pm with an additional fee.
- Customised items from overseas will take about 4 to 9 weeks for us to indent the item locally and deliver it to your doorstep.
For Self-Collection
- Self collection is available from Monday - Friday, between 11am - 6pm @ 60 Benoi Road, Singapore 629906.
Delivery Rates
- For Standard Delivery in Singapore, it's on us!
- For overseas shipping, the shipping rate varies according to the country you are from. Please email us at info@enocoustic.com.sg and we will advise you from there!
Return
- Each item that leaves our warehouse will have gone through extensive quality checks. However, sometimes things do slip through and we genuinely apologize for that.
- We will accept returns or exchanges for items that have significant defects. With that being said, take note of these pointers that Enocoustic Home is not able to accommodate for:
- Any of the wall decorators installed in an area that is not recommended. Eg: Kitchen, Bathrooms, Wardrobe and Balcony
- Any of the wall decorators has already been installed onto the wall.
- Items on ‘Sale’, ‘Clearance’, or ‘Custom Made’.
- For returning the goods, please write to us first at info@enocoustic.com.sg with attached pictures clearly showing the defective item/wrong order(s) received. Further instructions will be given within 24-48 hours.